Returns Policy
Our return and exchange policy is valid for 30 days from the date of purchase exception of Final Sale items. We cannot accept returns or exchanges for any orders that are over 30 days old.
We accept returns within 30 days of Purchase with the exception of Final Sale items under the following conditions:
-
Products must be unopened, sealed, and in original packaging
-
Returns must be pre-approved via email: info@primesportsnutrition.com
-
Do not send returns without approval — they will not be processed or refunded
-
A 20% restocking fee applies to all returns and cancellations
Final Sale Items: All SARMs, Muscle Builder, and Clearance products are non-returnable and non-refundable
Approved returns: Approved returns need to be sent to the address provided by our support team. Once your return is received, a team member will contact you to complete the process.
Order Cancellation
You may request to cancel an order before it ships by emailing info@primesportsnutrion.com.
All cancellations are subject to a 20% restocking fee, even if the order has not shipped.
Final Sale: All SARMs, Muscle Builder, and Clearance products cannot be canceled or refunded under any circumstances—even if they haven’t left our Fulfillment Center
Subscriptions Policy
If you have a recurring subscription, you can manage or cancel it here.
To avoid charges, please cancel* at least 7 days before your next billing date.
Note: All processed payments are non-refundable, and scheduled orders will still be shipped.
**Revoking Payment is NOT a cancellation of the subscription**
Final Sale Policy
All Muscle Builder, SARMs, and Clearance products are final sale.
*Even if the product has not left our fulfillment center a cancellation, refund, or return the product is not accepted
We do not offer returns unless the incorrect item was sent.
We are not responsible for delays caused by the shipping carrier. We do not issue refunds for delayed shipments.
Prime Sports Nutrition will NOT accept shipments received without prior notice and approval.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong product please do the following for review:
Once received we will review for an appropriate course of action and a confirmation of resolution will be sent via email or phone call.
Shipping Information
IMPORTANT:
The time frames below are ESTIMATES provided by the carrier. Prime Sports Nutrition is NOT responsible for any DELAYS caused by the carrier
All dates are measured in BUSINESS DAYS. Business days are weekdays, MONDAY-FRIDAY EXCLUDING all Federal Holidays
-
Free shipping is USPS Ground Shipping
-
VIP Processing has NO effect on the estimated shipping times only affects Processing time.
-
USPS Ground Shipping (5 business days) on orders $99+
-
Next Day Air (Mon–Fri ONLY): $75 – Order by 4 PM PST
-
USPS 2–3 Day Priority Shipping: $25
Shipping Cutoffs:
-
All orders ship within 24–48 hours
-
Orders placed before 4 PM PST (Mon–Fri) tend to ship the same day, if there is a delay, please check your email inbox for an update as to why.
-
Orders placed after 4 PM PST or on a weekend ship the next Business Day
-
Next Day Air orders placed after 4 PM PST on Friday ship Monday
We are not responsible for delivery delays caused by UPS, USPS, FedEx, DHL, or any other carrier.
Once your package is shipped on time, any delays must be resolved with the carrier.
We do not issue refunds for:
-
Next Day Air shipments or any other shipping delayed by the carrier
-
Approved Shipping Claims.
-
Orders with VIP Processing and delays with shipments, VIP Processing has NO effect on the estimated shipping times only affects Processing time
-
Lost or stolen packages after delivery
We are not responsible for lost or stolen packages. You may purchase “Shipping Protection Plus” at checkout to safeguard your delivery. If “Shipping protection Plus” is not purchased, any issues must be resolved directly with the shipping carrier.
**Any changes of address, redirection of delivery, or extra delivery instructions given by the customer directly to the carrier after shipping, nullifies and voids any Shipping Protection or insurance through Prime Sports Nutrition. All issues after any of these actions must be resolved directly with the carrier. Shipping Protection Plus only applies when the package is being delivered to the address initially given at the time of purchase.**
Lost or Stolen Packages
We are not responsible for lost or stolen packages after delivery.
To protect your order, we recommend purchasing Shipping Protection Plus at checkout.
If protection is not selected, please file a claim directly with the carrier.
Thank you for choosing Prime Sports Nutrition.
Questions? We’re here to help:
info@primesportsnutrition.com
833-399-3799
