Shipping policy

Shipping Information

IMPORTANT:

The time frames below are ESTIMATES provided by the carrier. Prime Sports Nutrition is NOT responsible for any DELAYS caused by the carrier

All dates are measured in BUSINESS DAYS. Business days are weekdays, MONDAY-FRIDAY EXCLUDING all Federal Holidays

  • Free shipping is USPS Ground Shipping

  • VIP Processing has NO effect on the estimated shipping times only affects Processing time.

  • USPS Ground Shipping (5 business days) on orders $99+

  • Next Day Air (Mon–Fri ONLY): $75 – Order by 4 PM PST

  • USPS 2–3 Day Priority Shipping: $25

Shipping Cutoffs:

  • All orders ship within 24–48 hours

  • Orders placed before 4 PM PST (Mon–Fri) tend to ship the same day, if there is a delay, please check your email inbox for an update as to why.

  • Orders placed after 4 PM PST or on a weekend ship the next Business Day

  • Next Day Air orders placed after 4 PM PST on Friday ship Monday

We are not responsible for delivery delays caused by UPS, USPS, FedEx,  DHL, or any other carrier.
Once your package is shipped on time, any delays must be resolved with the carrier.

We do not issue refunds for:

  • Next Day Air shipments or any other shipping delayed by the carrier

  • Approved Shipping Claims.

  • Orders with VIP Processing and delays with shipments, VIP Processing has NO effect on the estimated shipping times only affects Processing time

  • Lost or stolen packages after delivery

We are not responsible for lost or stolen packages. You may purchase “Shipping Protection Plus” at checkout to safeguard your delivery. If “Shipping protection Plus” is not purchased, any issues must be resolved directly with the shipping carrier.

**Any changes of address, redirection of delivery, or extra delivery instructions given by the customer directly to the carrier after shipping, nullifies and voids any Shipping Protection or insurance through Prime Sports Nutrition. All issues after any of these actions must be resolved directly with the carrier.  Shipping Protection Plus only applies when the package is being delivered to the address initially given at the time of purchase.**

Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery.
To protect your order, we recommend purchasing Shipping Protection Plus at checkout.
If protection is not selected, please file a claim directly with the carrier.

Thank you for choosing Prime Sports Nutrition.
Questions? We’re here to help:
info@primesportsnutrition.com
833-399-3799