These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.
30-Day Money-Back Guarantee
Try any eligible supplement risk-free for 30 days. If you're not completely satisfied, we'll refund you in full. No questions asked.
Supplements Only
Refunds apply to eligible supplement products only. Research Product and Clearance products are final sale and excluded.
Fast Refunds
Approved refunds are processed within 3–5 business days back to your original payment method.
No Questions Asked
We don't need a reason. If you're unhappy with an eligible supplement, we make it right — period.
What's Covered
- Supplement products purchased directly from primesportsnutrition.com
- Products purchased within the last 30 days
- Unopened products only — must be sealed and in original packaging
- Any reason: changed your mind, product wasn't right for you
Final Sale Items — Not Covered
The following products are non-returnable and non-refundable under any circumstances:
- Research Product — all sales are final
- Clearance products — all sales are final
- Opened or used products — we cannot refund opened items
- Purchases made from retailers or third-party sites
Approved Returns
Approved returns need to be sent to the address provided by our support team. Once your return is received, a team member will contact you to complete the process.
-
Contact our support team within 30 days of your purchase date.
Email: info@primesportsnutrition.com
Phone / Text: +1 (833) 399-3799 - Provide your order number so we can locate your purchase quickly.
- Ship your return to the address provided by our support team.
- We'll complete the process. Once your return is received, a team member will contact you to finalize your refund.
Order Cancellation
You may request to cancel an order before it ships by emailing info@primesportsnutrition.com.
All cancellations are subject to a 20% restocking fee, even if the order has not shipped.
Final Sale: All Research Product and Clearance products cannot be canceled or refunded under any circumstances — even if they haven't left our Fulfillment Center.
Frequently Asked Questions
Do I need to return the product to get a refund?
Yes. Approved returns need to be sent to the address provided by our support team. Products must be unopened and in original packaging. Once your return is received, a team member will contact you to complete the process.
Do Research Product or Clearance products qualify for a refund?
No. All Research Product and Clearance products are non-returnable and non-refundable. No returns, refunds, or exchanges are accepted for these products under any circumstances.
Can I cancel my order before it ships?
You may request to cancel an order before it ships by emailing info@primesportsnutrition.com. All cancellations are subject to a 20% restocking fee, even if the order has not shipped. Research Product and Clearance products cannot be canceled under any circumstances.
What if I ordered more than one product?
The guarantee applies per product. If you purchased multiple items and are unsatisfied with one eligible supplement, you can request a refund for that specific product. Research Product and Clearance items remain final sale.
How long does the refund take to appear?
Once your return is received and approved, refunds typically appear within 3–5 business days depending on your bank or card issuer.
Does the guarantee apply to subscription orders?
Yes. The 30-day money-back guarantee applies to your first subscription order for any given eligible supplement product. Research Product and Clearance subscriptions are excluded.
What if I bought from a retailer or third-party site?
This guarantee applies to orders placed directly on primesportsnutrition.com. For purchases made elsewhere, please contact that retailer.
Have more questions? Our team is available 7 days a week.