Customer Service Rep (CSR)

The CSR is responsible for all matters relating to customer service. The main goal of this position is to provide exceptional customer service while solving customer issues and minimizing the number of customer complaints. This position requires an individual who possesses patience, compassion, and exceptional interpersonal skills. As a CSR, your goal will always be to provide every customer with the best experience possible and as such, we expect CSRs to go above and beyond for all customers. This individual will use applications and platforms including but not limited to Shopify, Gmail, HubSpot, JustCall, Excel, and WhatsApp. Experience with these platforms is a plus, but not necessary as training will be provided. The CSR position requires phone experience and phone etiquette as a lot of customer inquiries will be made by phone. Moreover, the CSR must be capable of completing a total of 60+ calls per day.

The responsibilities of the CSR include but are not limited to:

• Make 60+ calls per day
• Answer incoming calls
• Provide product knowledge and recommendations
• Send abandoned checkouts 
• Answer emails 
• Answer messages on Emotive (app)
• Answer text messages
• Revise and update online orders accordingly
• Greet and assist walk-in customers 
• Handle customer returns per protocol
• Have a clear understanding of the brands carried and supplements sold 
• Contact customers to switch products/flavors when out of stock

What’s in it for you?!

• Health, vision, and dental insurance
• PTO
• 15% discount on supps and merch
• Commissions
• Company outings
• Free lunch on Fridays

This is the salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's compensation level within the range will be based on several factors, including but not limited to geographic location, experience, relevant education, qualifications, skills, organizational needs, and performance. Prime provides a variety of benefits to employees, and Paid Time Off. 

Prime Sports Nutrition., including its subsidiaries and affiliates ("Prime") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are anEqual Opportunity and Affirmative Action Employer.