InnovaPharm Nova Pump

Our return/exchange policy is valid for only 14 days. 

To be eligible for a return, the product/s must be unused and sealed. The products must also be in the original packaging. Prior to returning a package you are required to get an approval from our customer fulfillment department via email (info@shopteamprime.com) Any packages sent without approval will not be refunded. 

Do not send return package (to any prime sports nutrition location as it will not be processed).

ALL muscle builder/sarms products are final sale. Regardless if item hasn't left our shipping department.

For any damaged shipments, please submit images of damaged goods & package to our customer service email: info@PrimeSportsNutrition.com

We are not responsible for lost or stolen packages. You may purchase Aftership protection during checkout to protect yourself from porch piracy. Alternatively, you can open a claim with the responsible carrier. 

We do not provide free returns unless the incorrect product was delivered.

Upon receipt of the package, one of our team members will contact you to proceed with the exchange/return.

Customer Service Hours: Open Daily 11am-5pm PST. We typically respond to inquires within 24hrs. Please email: info@PrimeSportsNutrition.com or call us Phone (818) 691-3562

Have a question, comment, or concern? We’re available to chat most of the time using chat option. If not, please use the contact form below and we'll get back to you as soon as possible. We aim to respond within 24 hours during regular business days Monday-Friday. We’re usually quick, although sometimes we have rushes. DM us Instagram for fastest response@PrimeSportsNutritionPlease do not send multiple emails or contact us on multiple platforms (ex. email, Instagram DM, etc.), this will only delay a response to you. Your patience is always appreciated!

You may also email us directly atinfo@ShopTeamPrime.comor Text - Help Center (213) 880-6060 Open Daily 11am-5pm PST